Belated Lab Test

Create a brief description of the performance measures that are involved in this problem.

Distinguish whether they are systems measures, process measures, or outcome measures?

Identify any internal and external customers that this situation affects.

Evaluate how satisfied each customer is with the current performance:

Construct a plan for how you would measure each customer’s expectations and whether they are satisfied with the current performance.

Describe types of tools that you would use to determine their expectations and measure their satisfaction.

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