Rani Pharmaceuticals

Use of Customer Information Rani Pharmaceuticals is the maker of several popular drugs used to treat high blood pressure and arthritis. Over time, the company has developed a positive relationship with many of the patients who use its medications through a quarterly newsletter that offers the latest information on new medical research findings and general health and fitness articles. The company has just been acquired by a group of investors who also own Soothing Waters Hot Tubs and Spas. The marketing director for Soothing Waters would like to use Rani’s mailing list for a direct-mail promotion. Questions: (1) What should Rani Pharmaceuticals do? (2) Do you think it is ethical to use customer information across multiple divisions of the same company? Explain. (3) Does the AMA Statement of Ethics address the use of customer information by multiple divisions of the same company? Go to www.marketingpowercom and review the statement.

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